Account Security
Apka profile aur paise secure rakha jata hai taake aap tension free khel sako. Encryption aur verification dono use hote hain.
LEGAL REFERENCE
swin par aapke personal information ka suraksha
Jab aap swin par account kholte ho, aapka nam, address, phone number aur payment details محفوظ rakhe jate hain. Hamara privacy policy batata hai ke hum kya collect...
Data encryptionLocal Pakistan serversAccount-level securityWithdrawal verificationNo third-party sharing
Hamara privacy approach aur aapka hakk
swin par aapka account data encryption ke through rakhaa jata hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se paise bhejte ho, hum sirf wo information collect karte hain jo transaction complete karne ke liye lazmi hai. Aapka banking details kabhi teesri party ko nahi bechte. Supported ilaqon mein jo local qanoon hain, hamara policy un ke anusar banaya gaya hai. Agar
aap apna account delete karna chahte ho ya apni information dekni ho, hamari support team 24/7 maqdoor hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
MADAD KE RASTE
Privacy ke sawaal ke liye hamse rabta kijiye
Team online
Email Support
Privacy policy ke barey mein aapke prashnan ke liye hamara email team 48 ghantan mein jawaab deta hai. Aapka question jitna specific hoga, utna jaldi hum jawab de sakte hain.
Live Chat
Hamara live chat operator aapke account security aur data handling ke barey mein isi waqt explain kar sakta hai. Chat ke through apni personal information ke barey mein poochch sakte ho.
Account Settings
swin ke lobby mein apne profile section mein apni personal information dekh aur update kar sakte ho. Kisi bhi change ke liye hum email confirmation bhejte hain.
POLICY KA MAQSAD
Kyun hamara privacy approach alag hai
Account Recovery
Agar aap apna password bhool jao ya kisi ko unauthorised access mil jaye, hamara team 2 ghantan mein aapka account lock kar sakta hai aur naya password set karne mein madad kar sakta hai.
Transaction Logs
Har JazzCash, Easypaisa, SadaPay ya Raast transaction ka record aapke account mein saved rehta hai. Aap apne pichle 90 din ke transactions dekh sakte ho.
Withdrawal Verification
Agar aap paise nikalna chahte ho, hum aapke banking information ko verify karte hain taake sirf aap apne paise nikaal sako. Ye process aapke account ko fraud se bachata hai.
Cookie Policy
hamara website cookies use karta hai taake aapka session yaad rahe aur game preference save rahe. Aap apne browser se ye cookies delete kar sakte ho jab chahen.
Device Access
Agar aap ek naye device se login karte ho, hum aapko email se confirm karte hain ke ye aap ho. Ye suspicious login attempts ko rukta hai.
Data Retention
Account close karne ke baad bhi hamara account data 2 salon tak rakha jata hai legal reasons ke liye. Usske baad sab kuch safely delete kar diya jata hai.
PRIVACY VS LOBBY
Aapka privacy policy aur aapka gaming experience
Game Data
Aapke game history sirf aapke account mein saved hoti hai. Kisi aur ko nahi dikh sakti jo game khele the ya kitne time pada the.
Payment Privacy
JazzCash, Easypaisa, SadaPay aur Raast se jo details bhejte ho wo encrypted rehti hai. Bank statement mein swin likha rehta hai, aapki baki details nahi.
Marketing Emails
Aapke email par sirf swin se hi promotions aate hain. Teesri parties ko aapka email nahi dete. Promotion mein unsubscribe button hota hai.
Location Data
Hamara app aapka exact location nahi jaanta. Sirf ye check karte hain ke aap supported Pakistan regions mein ho ya nahi.
Third-Party Access
Google, Facebook ya Apple login use karne se sirf basic profile info share hota hai. Password nahi, banking details nahi, kuch nahi.
Dispute Resolution
Agar aapko lagte ho ke aapka data misuse hua, hum 15 din mein inquiry karte hain aur puri detail batate hain ke kya hua.
Aapke account ko secure rakne ke tareeqe
Two-Factor Authentication
Login karte waqt aapka phone number par OTP aata hai. Without ye OTP koi aur aapka account nahi khol sakta. Ye extra layer add karta hai.
Session Timeout
Agar aap 30 minit tak lobby mein active nahi hote, aapka session automatically end ho jata hai. Iska matlab public devices par aapka account safe rehta hai.
IP Whitelisting
Aap apne trusted devices ko register kar sakte ho. Agar koi alag IP se login kare, hum pehle aapko confirm karenge.
Withdrawal Hold
Pehli baar paise nikalne mein 24 ghantan ka verification period hota hai. Ye fraud rokne ke liye hai, aapki security ke liye.
Email Notifications
Har withdrawal request, password change aur device login ka email aapko milta hai. Agar kuch alag ho, turant bataa sakte ho.
Account Closure
Jab tak aapka account active hai, sirf aap hi isme login kar sakte ho. Account close karte waqt hum sab data safely delete kar dete hain.
Privacy policy ke barey mein poochche jane wale sawal
Bilkul nahi. Aapke JazzCash, Easypaisa, SadaPay ya Raast ke details sirf transaction complete karne ke liye use hote hain. Hamara policy ke anusar hum kisi bhi banking details ko share nahi karte. Sirf hamari internal teams ko ye details pata hoti hain withdrawal verify karne ke liye.
Foran apni password change kijiye aur hamari support team ko email dijiye. Hamara team 2 ghantan mein aapka account lock karke investigation shuru karega. Agar fraud hua to aapke paise wapas kiye ja sakte hain. 24/7 support maqdoor hai suspicious activity ke liye.
Sirf aap aur hamari compliance team ko aapka game history dikh sakta hai. Agar koi government inquiry aaye to legal zaroorat mein hi information share ki jati hai. Privacy mein aapke game details hidden rehte hain.
Har promotional email mein unsubscribe link hota hai. Uske through immediately hamari mailing list se nikal sakte ho. Ya apne account settings mein 'Communication Preferences' mein jakar email promotions off kar sakte ho.
Account permanently delete karne ke 90 din baad sab personal data delete kar diya jata hai. Legal aur tax compliance ke liye transaction records 2 salon tak rakhe jate hain, par aapka nam, phone, address sab delete ho jate hain.
Nahi. Hamara app sirf ye check karta hai ke aap Pakistan mein ho ya supported ilaqon mein. Exact location tracking nahi hoti. GPS permission app mein optional hote hain.
Sirf aapka nam aur email address share hota hai. Password, banking details, game history kuch bhi share nahi hota. Aap apna swin password separately set kar sakte ho aur third-party login unlink kar sakte ho.